Terms And Conditions

Digital downloads are free and will take up to 15 minutes for the download link to be sent to you. This short delay is due to PayFast having to verify your purchase first before completion.

For physical goods we will normally send your order to you within 8 to 12 working days which is dependent on the area the order must be sent to and the type of product you are purchasing. Some less popular products are not standard stock items and will need to manufactured/printed. Custom and Corporate products can take longer for artwork to be approved and completed.

Familycrests.co.za will not be responsible for orders sent to incorrect addresses. Please note that only a physical street address must be used for ‘Courier’ delivery. Please ensure that your delivery address is correct to avoid delays and lost orders. We use a ‘Door to Door’ courier delivery service so your order is delivered right to your home or office.

Once you have selected a product and added it to your Shopping Cart, Shipping and Handling charges will automatically be calculated for your area and visible in your current shopping cart.